Privacy Notice
Thank you for visiting our website which is operated by service@touliaoguan.com (the "Company"). We are committed to providing an exciting and safe online shopping experience and elevated level of personal service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all functionality and features thereon are collectively referred to as the "Services". This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States/Canada/Hong Kong, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From the Company's Interactions With You:
We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalogue, newsletters or email lists, participate in sweepstakes, contests or other promotion, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us.
If you make a purchase from us, we may also collect the billing address.
Information You Provide About a Third Party:
If you send someone else a communication from the Services, we may collect information such as that person's name, telephone number, email, and/or shipping address.
Automatically on the Site:
We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, user of our online services, and interactions with our emails and online advertisements, and to allow the Company to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifier, sites visited before coming to our website, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site. Collecting this information, and linking it with your personal information, helps us to tailor our website and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify site features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.
From Third Party Sources:
We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
Combination of Information:
We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.
Third Party Analytics and Advertisements:
We also may use third party advertisements, analytics, and tracking tools to better understand who is using the Site, how people are using the Site, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies.
Strictly Necessary Cookies – Essential for browsing and shopping functionality.
Performance Cookies – Help improve site performance.
Functionality Cookies – Remember user preferences.
Targeting Cookies – Deliver relevant advertising.
You may opt out of certain advertising cookies by visiting:
http://www.networkadvertising.org/managing/opt_out.asp
www.aboutads.info/choices
Google Analytics opt-out:
https://tools.google.com/dlpage/gaoptout/
Cookie information:
www.allaboutcookies.org
Flash cookie management:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html
Q: How does the Company use the information collected?
The Company may use the information we collect to:
Process and deliver orders
Enhance your shopping experience
Send newsletters and promotions
Provide personalized offers and advertisements
Improve our services and customer support
Conduct analytics and demographic analysis
Prevent fraud and maintain security
Respond to inquiries or support requests
Q: What information does the Company share with others?
The Company may share personal information with:
Company affiliates
Co-marketing partners
Selected partners or affiliates
Legal authorities when required
Business buyers in case of sale or merger
Service providers performing services for us
We may also share aggregate anonymous information that does not identify individuals.
Q: How can I view, update or remove my information?
If you have made a purchase, you can contact our Customer Service Department at
service@touliaoguan.com
to access or update your information.
You may also request deletion or restriction of your personal data subject to applicable law.
Q: What choices do I have about receiving communications?
Electronic Promotional Offers:
Click the unsubscribe link in any email.
Direct Mail:
Email customer service to stop receiving catalogs.
Other Contact:
Email service@touliaoguan.com
Q: What are California Privacy Rights?
To request a copy of the California Privacy notice, email
service@touliaoguan.com
with the subject line “Attn: California Privacy”.
Q: What about children's privacy?
The Site is not intended for children under the age of 13. If discovered, such data will be removed.
Q: What about security?
We use administrative, physical, and technical safeguards including SSL encryption.
Q: What about other websites?
We are not responsible for the privacy practices of third-party websites.
Q: Where and for how long is my data stored?
Data may be stored in United States / Canada / Hong Kong and retained only as long as necessary.
Q: What if I live internationally?
You consent to transfer and processing of your personal data in United States / Canada / Hong Kong.
Q: How does the Company communicate changes?
Updates will be posted on this page.
Q: Contact
For customer service, unsubscribe requests, or privacy inquiries, contact:
service@touliaoguan.com
If unresolved, you may contact the U.S. Federal Trade Commission:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc