FAQ
How do I place my order?
To place an order:
Finish adding items to your shopping cart.
You may choose to process through our website checkout or through PayPal.
If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
If you wish to continue through PayPal, please click on the PayPal button.
You will be transferred to our Customer Information page. You will be prompted to enter:
Email address
Name
Address
If you have a valid discount code, you may enter it in the "Discount" field located on the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address). Once everything is completed, click on “Continue on to Payment Method”.
You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at service@touliaoguan.com
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at service@touliaoguan.com
Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB).
We will be more than happy to reship you the correct item with no extra cost, and we will not ask for the item that was wrongly sent to you back. You may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed.
You may contact us via service@touliaoguan.com to request for change.
How do I add items to my cart?
To add items to your cart:
Navigate to the product page of the item you are interested in and choose your preferences.
When you click the “Add to Cart” button, you will be brought to your Shopping Cart page.
Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item.
After you have entered a quantity, you can continue shopping or complete your order.
How do I view what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located at the top of the website page.
Once you click on this icon, you can easily change the quantity of items you want to purchase by updating the quantity listed.
You can also delete any item in your cart by clicking the “Remove” link below the quantity listing.
How do I remove items from my cart?
First, click on the “Cart” icon in the upper-right corner of your screen.
This will allow you to view all items currently in your cart.
Once you have identified the item you would like to delete, click the “Remove” link below the quantity list.
This will automatically remove the item and refresh the page.
How do I change the quantity of a particular item in my cart?
First, click on the “Cart” icon in the upper-right corner of your screen.
This will allow you to view all items in your cart and their quantities.
To change the quantity, move your cursor to the “Quantity” field and type the quantity desired.
The quantity and total amount will automatically update on the right side of the screen.
What are the recommended browsers for this site?
Google Chrome
Safari
Firefox
Internet Explorer
What are your payment options?
We accept the following payment methods:
MasterCard
Visa
American Express
Discover
PayPal
Apple Pay